From a Tiny spec,
To a Total Wreck

432 Franklin St, Worcester, MA 01604

Your One-Stop Body Shop

Etre’s Auto Body, a family owned and operated Collision Repair facility for 50+ years. We are consumer driven and committed to providing the highest quality collision repairs along with outstanding customer service. Our customers and our many partner insurance companies have come to expect nothing but the best auto repairs.

Collision Repairs

Returning a vehicle to its pre-loss condition after a collision is our specialty at Etre’s Auto Body.

Insurance Appraisals

We work with many of the best insurance agencies allowing you to focus on repairs rather than cost.

Automotive Painting

After getting your vehicle back in top condition our Professional paint service will assure a good as new appearance.

Vehicle Restoration

Bringing your vehicle back to its pre-loss condition is where our Collision Repair Specialists show their skills.

Rental Arrangements

In most cases when you have been authorized to get a rental, we will have it all set up and ready for you at Etre’s.

Thorough Assessment

Being thorough in finding all damages is top priority. We use several methods of communication for status updates.

Get A Free Collision Assessment

After we tear your vehicle down, we’ll contact your insurance company if necessary to request a supplement. We will negotiate with your insurance company so all additional related repairs are also covered. The form below will get you started. Feel free to ask any additional related questions below.

Insurance Partners

Etre’s Auto Body works closely with all insurance companies to provide you, our customer, with the highest quality repairs adhering to strict vehicle manufacturer standards. Take a look below for a glimpse of our top rated insurance partners.
Hanover auto Insurance -Etre's Auto body Collision Repair Specialists

We will discuss the insurance agencies before i go through and configure all of these tabs. It’s pointless for me to move forward without verifying the companies you choose.

Hanover auto Insurance -Etre's Auto body Collision Repair Specialists

Hanover Auto insurance

The cheapest car insurance may not always mean it’s the best insurance.

At The Hanover, we offer a variety of protection options at competitive prices. With The Platinum Experience you can get a wide range of protection options and the benefits of packaging all of your insurance needs into a single account. You’ll have access to our Platinum Services, including world-class Platinum claims handling, 24/7 online self-service tools, flexible payment plans, easy to read bills and more.

Here are some of our auto insurance coverages available:

  • Liability
  • Comprehensive and collision options
  • Original equipment manufacturer parts (OEM parts)
  • Newer car replacement
  • Deductible dividends
  • Roadside assistance
  • Transportation expense
  • Medical payments coverage/ personal injury protection

Hanover auto Insurance -Etre's Auto body Collision Repair Specialists

We will discuss the insurance agencies before i go through and configure all of these tabs. It’s pointless for me to move forward without verifying the companies you choose.

Hanover auto Insurance -Etre's Auto body Collision Repair Specialists

We will discuss the insurance agencies before i go through and configure all of these tabs. It’s pointless for me to move forward without verifying the companies you choose.

Frequently Asked Questions

Can I have my vehicle repaired at any shop?

YES…Per MA State law, you the consumer can choose any Licensed repair facility to repair your vehicle.  It is unlawful for an insurance company to “steer” you to any shop.  This also holds true for rental cars and glass replacement companies, you have the right to choose who you rent from and the glass company that works on your vehicle.

How long will the repairs take?

This is a very complex question with many variables.  When you drop off for repairs, we first need to be sure that all the damages have been found.  Anything missing on the original appraisal will require a supplement which means we must contact your insurance company and request them to dispatch an appraiser for authorization on the additional damages.  By MA State law they can take up to 3 business days to arrive.  In the meantime, parts are ordered and all damages covered in the original appraisal are moving forward.  Test fit of Aftermarket parts will also be completed at this time and OEM (Original Equipment Manufacturer) parts will be ordered as necessary.

Our goal is to communicate via several different methods (i.e. texting, emails or phone calls) with status updates on the repair process.

What happens if the Original appraisal is not enough to cover all the repairs?

As mentioned above, after we tear down your vehicle we will contact your insurance company and request a supplement.  We will negotiate on your behalf with them so all additional related repairs are covered.

How much will it cost me and why should I have to pay anything?

There are only 3 reasons that you would have any out of pocket cost for repairs.

  • If you are found at fault for the accident or if your car was involved in a “Hit and Run” per your insurance policy, you are responsible to pay your deductible at the completion of repairs.  You have chosen with your insurance agent the dollar amount of the deductible (i.e. $300, $500, or $1000).  Questions regarding why you were found at fault should be discussed with your insurance claims adjuster.  Unfortunately, we have no say in fault, however, there are ways in which you can argue your case through an appeal process with the state.
  • In the event you have an accident, it is the responsibility of the collision repairs facility and the insurance company to restore your vehicle back to pre-loss condition.  For instance, if the vehicle sustains front end damage and a normal wear part such as a tire is damaged, a new tire will be purchased but the wear of the old tire and useful life remaining will be taken in to account.  The insurance company may inform us that 50% of the tires life was used and therefore they will only pay for half the cost of a new tire.  You would be required to pay the balance.
  • Additional work that you as the vehicle owner have requested to be completed during the repairs that are unrelated to the insurance claim.
How do I get the rental and what do I do with it when my vehicle is done?

In most cases when you have been authorized to get a rental, we will coordinate having the rental here at Etre’s when you drop off your vehicle for repairs.  You will complete the rental agreement with the rental company representative and you can drop the vehicle off at Etre’s when the repairs to your vehicle are completed.  We will arrange to have it picked up by the rental company.

Have a differint Question?

Testimonials

Etre’ Auto Body is hands down the best place I have ever been to. John the owner is informative, and makes the process less stressful. They did an amazing job on my truck (it looks better than when I first bought it). I was pleasantly surprised to see they detailed the inside and outside of my truck, as well as replaced my license plate lights that I didn’t know were out, and not involved in the damage that I brought my truck to. 10/10

Dan Plante

“Everyone here was great. Very personable and easy to work with. The repairs came out beautifully, and they even detailed the vehicle. Thanks again guys, would definitely come back if needed!”

Michael Flood

“I had an accident that was very frustrating for me. I called Etre’s Auto Body. They listened to me patiently and provided emotional support. As they were towing my car away they reassured me that my car would look better than ever after repairs. Honestly, I couldn’t believe my eyes. Omar is a miracle worker. My car looks fantastic! If you get into a car accident, I totally recommend them. All of the staff are kind, and always extremely patient…”

Nancy Corey

Why Choose Etre’s

Satisfaction Guarantee

Our goal is to not only meet but exceed our customers expectations. At Etre’s, customers are job number one.

A One-Stop Shop

Assuring a smooth transition from your accident to the door. Etre’s sets high standards on punctual repairs.

Collision Appraisal

Taking the fuss out of your hands and into ours makes for a worry free process with your insurance companies policies.

We are Available 24/7!

Thank you for choosing Etre’s Auto Body for your collision repair needs. Call any time with further questions or to get your free appraisal.

Call Us Anytime: 508-757-6136

432 Franklin St, Worcester, MA 01604

bbrayton@etresautobody.net